Our Commitment to You
At Roots Muslim School, your satisfaction is important to us. We strive to provide high-quality educational experiences that serve you and your family. Please review our refund and returns policy to understand your rights and responsibilities.
1. Live Classes
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Refunds for live classes are only granted under specific conditions and must be requested in writing within 7 days of the first class.
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Refunds are only applicable to the remaining sessions that have not yet been attended or delivered.
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If a class is cancelled by us and cannot be rescheduled, a full or partial refund may be issued.
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Missed classes by the student are not eligible for refunds, but we offer make-up options where possible.
2. Recorded Courses
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Due to the digital nature of recorded content, all sales are final once access is granted.
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Please read course descriptions carefully before purchase. If you experience a technical issue, contact us for assistance.
3. Educational Products & Downloads
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All downloadable products (eBooks, worksheets, printables) are non-refundable.
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If your download is defective or inaccessible, we will replace the file at no additional cost.
4. Payment Disputes
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If you notice an error in billing or unauthorized charge, please contact us immediately at *********@****************ol.com.”>ma*********@****************ol.com.
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Unresolved payment issues may be escalated through our payment processor, subject to their terms.
5. Contact & Questions
We’re here to help. If you have questions about this policy, or wish to discuss a specific refund issue, reach out via our Contact Page or email: *********@****************ol.com.”>ma*********@****************ol.com.
Thank you for choosing Roots Muslim School – where every learner matters.